How to apply for Certificate of good conduct ( police clearance certificate ) online via ecitizen.

important notice

There have been numerous complaints about certificates of good conduct taking longer than usual ( 2 weeks ) to be sent via email. If you are a victim, kindly make time and go directly to CID headquarters and make your claim. Please you shall be assisted much faster as their systems may be overloaded with requests. Thank you!

 

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1. Log in to ecitizen portal

2. Upon successful login, you will be taken to the ecitizen dashboard whereby you will be required to click on any of the agencies listed below to access the respective services.

To apply for the police clearance certificate, click on the link Directorate of Criminal Investigations

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3. On the next page, click on the make application tab.

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4. On the next tab, you have 2 options to choose between adult application or child application

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5. On the next page, proceed to the Apply Now tab.

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6. On the next, you will be required to fill in the details regarding where you would like to have your fingerprints taken and the date.

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7. After filling in the details, you will be required to submit them

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8. On the next screen, you will be required to make payment of ksh1050 via your preferred method

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9. Once payment is completed, download and print the fingerprint forms as well as the invoice. These documents will be required at the venue that you chose earlier for fingerprint process.

23 responses to “How to apply for Certificate of good conduct ( police clearance certificate ) online via ecitizen.

  1. I apply my certificate of good conduct 8/4/2019 .it is now 34 days and I have not get it when will I get it please.what might be the problem because I was told to wait for two week?

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  2. Its been 3 weeks now n I HV not got my certificate n I HV apply with my others friends n all of them got it …plz help how to get my good of conduct certificate as soon as possible .

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  3. I applied my good conduct three weeks ago and have checked on my citizen accounts n it shows generate certificate PN NIL what does that mean,

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    • It means your application was successful. You have NIL criminal records. Go to downloads section and download your certificate.
      ps: I also struggled with it a bit before I figured it out.

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    • It means your application was successful. You have NIL criminal records. Go to downloads section and download your certificate.
      ps: I also struggled with it a bit before I figured it out.

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  4. Hello am kelvin I’ve been trying to apply for a good conduct certificate but the system does not recognise my ID number yet two days ago I used the same ID to apply for my KRA pin I was hoping you could assist me by feeding my details into your system

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  5. I went to huduma center two weeks ago where I applied my good conduct certificate and I wasn’t asked for an ecitizen account. am still waiting for them to let me know if it’s ready and they haven’t did I followed the legal steps to apply for it
    am getting worried

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  6. Hi. I applied for a certificate of good conduct and got lost with the payment. I paid through mpesa QHWCKVJ but was not able to confirm. The mpesa code is MA623DSKXA

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  7. What can disqualified me from getting police clearance certificates and if i am disqualified is there a way of qualifying

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  8. hey,it has been a month since I applied for my good conduct, to date ,8th-Dec, 2017,i have not received. will be grateful for your advise as to why the delay has occurred.

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  9. How long does a Good certificate take??? I applied for one on the 19th of September 2017 but as I check the status it’s at processing. We were around 3 guys and they got theirs withing 3 working days.

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  10. I have paid through Mpesa and i am told that payment has failed yet I have a confirmation from Mpesa. I have also called Mpesa and have confirmed payment

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